WHALEHISTORY is committed to providing our customers with high-quality products and a positive shopping experience. If you are not satisfied with your purchase, we offer the following return and exchange policy:
- Returns
If you are not satisfied with your purchase, you may return it to us within 30 days of receipt for a full refund or exchange. The product must be in its original condition and packaging, and you must provide us with the original receipt or proof of purchase.
- Exchanges
If you would like to exchange a product, please contact us at [EMAIL ADDRESS] to arrange for the exchange. The product must be in its original condition and packaging, and you must provide us with the original receipt or proof of purchase.
- Shipping
You are responsible for the cost of return shipping, unless the product is defective or we made an error in processing your order. We recommend using a trackable shipping method to ensure that your return is received by us.
- Refunds
Once we receive your returned product, we will process your refund within 5 business days. The refund will be credited to the original payment method used for the purchase.
- Exclusions
The following products are not eligible for return or exchange:
- Customized products
- Products that have been worn, used, or damaged
- Products that are not in their original packaging
- Products that are not purchased from WHALEHISTORY
- Changes to Return and Exchange Policy
We reserve the right to update this return and exchange policy at any time without notice. Your continued use of our website and products constitutes your acceptance of any changes to this return and exchange policy.
- Contact Information
If you have any questions or concerns about this return and exchange policy, please contact us at [email protected]